1. Acceptance of Terms
By accessing or using Ntechzy RCS Messaging Platform ("Platform", "we", "our", "us"), you agree to be bound by these Terms & Conditions. If you disagree with any part, you may not use our Platform.
2. Description of Service
Ntechzy RCS Messaging provides a platform for businesses to send Rich Communication Services (RCS) messages to their customers in India. Messages may include text, images, carousels, and interactive buttons.
3. Eligibility
You must be a registered business entity in India with valid GST to use our Platform. Individual users are not permitted to send commercial RCS messages.
4. Prohibited Content
You shall NOT use the Platform to send messages containing:
- Hate speech, harassment, threats, or violence
- Illegal activities including drugs, gambling, scams, or phishing
- Malware, viruses, or deceptive links
- Sexually explicit or adult content
- Misleading or false information
- Any content violating Indian laws (IT Act, 2000; DPDP Act, 2023)
5. Consent Requirement (Opt-in)
You must obtain explicit, verifiable consent from each recipient BEFORE sending any RCS message. Consent must be:
- Freely given (not coerced)
- Specific about message type and frequency
- Informed (recipient knows what they're signing up for)
- Documented (you must maintain consent records for at least 2 years)
We provide an opt-in mechanism; however, you remain solely responsible for maintaining proof of consent.
6. Opt-out Mechanism
Every RCS message you send MUST include a clear opt-out instruction. Example: "Reply STOP to unsubscribe" or an "Unsubscribe" button. You must honor opt-out requests within 48 hours.
7. Acceptable Use Policy
- Maximum 10 messages per recipient per day
- No messaging between 9 PM and 9 AM (unless emergency/transactional)
- You must identify your business name clearly in each message
- Transactional messages (OTP, order updates) do not require opt-in but must be limited
8. Prohibited Industries (No RCS allowed)
- Gambling and betting
- Crypto currency trading platforms
- Adult entertainment
- Unlicensed financial/lending services
- Multi-level marketing (MLM)
- Political campaigns
9. Fees and Payment
- RCS messages cost 1 credit = ₹0.20 + GST (if applicable)
- Credits purchased are non-refundable
- Unused credits do not expire
- We reserve the right to change pricing with 30 days notice
10. Account Suspension and Termination
We may suspend or terminate your account immediately if:
- You violate these Terms
- Carriers (Jio, Airtel, Vi) flag your traffic as spam
- Google RBM suspends your agent
- You fail to pay outstanding fees
11. Limitation of Liability
To the maximum extent permitted by law, Ntechzy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Platform.
12. Indemnification
You agree to indemnify and hold harmless Ntechzy, its officers, employees, and suppliers from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or your messages.
13. Data Privacy
Your use of the Platform is also governed by our Privacy Policy. We process personal data as described therein.
14. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
15. Changes to Terms
We may update these Terms from time to time. We will notify you via email of material changes. Continued use of the Platform constitutes acceptance.
Contact: For questions about these Terms, email legal@rcs.ntechzy.com